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If you don't see what you're looking for and you'd like us to create a custom design just for you, please contact us and let us know.

Shipping & Delivery

 

Please keep in mind that the processing time is only how long it will take me to ship. After it ships I have no control over how long it takes for the post office to deliver. Normally first class mail is 3-5 business days, and priority mail 2-3 business day for shipments in the USA, but can take longer. 

If for some reason your address is incorrect, and is returned to me from the post office I cannot issue a refund until I have the merchandise back from the post office. There will be a $3.00 reshipping fee if I need to resend it, or if you want a refund it will be for the cost of the item only- not for the shipping charges that you paid. 
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For all international shipments I send them first class mail. This keeps the cost down, and makes me able to ship at an affordable rate. I will provide a customs number, that will show tracking up to the point where it leave the USA (which is usually the Chicago Hub) and you may be able to track it in your country, but is not 100% reliable. I assume no responsibility for items that are lost. There will be no refunds for items that do not reach the destination.If you are interested in priority mail shipping with tracking and insurance, please contact me and I can send you a quote.

**** Please note if you live outside the USA you may need to pay customs fee's. If you are a buyer in the UK, be aware the fee threshold is very low, so the likelihood of having to pay Customs fees is pretty high. This goes for all purchases made outside the UK. Please take this into consideration when you place your order****

When I ship internationally, the items will be marked as merchandise. Any and all duties and or taxes that may need to be paid will be the buyers responsibility.



 



Tracking Your Order
You will be provided with a tracking number when you order ships, via USPS
Refunds and Exchanges
Please contact us within 7 days of delivery for a refund or exchange. Buyer is to pay return shipping costs unless there is a problem with a defective item. Buyer must send the item back within 14 days of delivery
We do not accept returns on custom made pieces. 


 

100% Secure Ordering



Privacy Policy

 

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with paypal as necessary to provide you my services and comply with my obligations under both the paypal Seller Policy and paypal Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Jill Hock, am the data controller of your personal information. If you have any questions or concerns, you may contact me at JillEliz123@hotmail.com

 


 

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